FAQ

How do I place an order?

To place an order, simply browse our collection, select the items you wish to purchase, and add them to your cart. Once you are ready, proceed to checkout, where you will enter your shipping and payment information to complete your order.

What is your return policy?

We have a 30-day return policy. You can request a return within 30 days of receiving your item. To initiate a return, please contact us at scenfitusa@gmail.com. Please note that certain items, such as sale items and personal care goods, are non-returnable.

How long does shipping take?

Shipping times may vary based on your location and the shipping method selected at checkout. Typically, orders are processed within 1-3 business days, and delivery can take anywhere from 5 to 14 business days, depending on the destination.

Do you offer exchanges?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and place a new order for the desired product once the return is accepted.

What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately at scenfitusa@gmail.com. We will evaluate the issue and work to resolve it promptly.

Can I cancel my order?

Orders can be canceled within 24 hours of placement. If you need to cancel your order, please contact us as soon as possible at scenfitusa@gmail.com.

What payment methods do you accept?

We accept various payment methods, including major credit cards, PayPal, and other secure payment options. You can select your preferred payment method during the checkout process.

How can I contact customer service?

You can reach our customer service team by emailing us at scenfitusa@gmail.com. We aim to respond to all inquiries within 1-2 business days.